COVID-19 and Shipping

(Updated Dec 24th, 2020 0800GMT)

Due to second wave outbreak of COVID-19 and lock down in many regions, deliveries are significantly impacted.

To avoid package lost during this special period of time, we temporarily suspended non-trackable shipping option. You can select registered mail, EMS and DHL during check out. These shipping options have insurance when package lost happens.

Please find estimated shipping time for major destinations below.

Country

Current Lead Time

Remark

United States

DHL: 4-8 days

Registered Mail: 12-20 days

West Coast: Normal.

East Coast: 7-10 days delay due to winter weather and slow cargo operation at JFK.

(Updated: 2020/12/24)

United Kingdom

DHL: 6-9 days

Global Express: 12-14 days

Normal operation for most shipment. Delay may occur.

France

DHL: 4-8 days

Registered Mail: 15-20 days

Slow mail processing due to COVID19. Delayed for 5-7 days.

(Updated: 2020/12/24)

Spain

DHL: 4-8 days

Registered Mail: 15-20 days

Normal operation for most shipment. Delay may occur.

Italy

DHL: 4-8 days

Registered Mail: 12-15 days

Normal operation for most shipment. Delay may occur.

Netherlands

DHL: 4-8 days

Registered Mail: 12-15 days

Normal operation for most shipment. Delay may occur.

Japan

Sagawa: 7 days

Registered Mail: 15-20 days

Registered Mail: Delay expected due to slow operation at Japan Post Kawasaki Main Centre. Expect 12-15 days delay. Delivery time will be 20-30 days.

Sagawa: No delay. 

No mail operation during New Year's Holiday.

 (Updated: 2020/12/24)

Switzerland

DHL: 4-8 days

Registered Mail: 14-20 days

Normal operation for most shipment. Delay may occur.

Australia

DHL: 4-8 days

EMS: 9-12 days

Registered Mail: 12-15 days

Normal operation for most shipment. Delay may occur.

Western Australia (Perth): 5 days more due to slow mail transportation from Sydney to Perth.

(Updated: 2020/12/24)

Canada

DHL: 10 days

Registered Mail: 15-25 days

Normal Operation

(Updated: 2020/12/2)

Singapore

DHL: 4-7 days

Registered Mail: 10-15 days

Registered Mail: Delay due to reduced number of flight into the country. (Updated: 2020/11/25)

 

Please understand that above lead time are estimate only based on recent orders. Delay may occur beyond our control.

We are monitoring the situation closely and will update regularly on this page.

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Shipping Destinations

Currently, we can ship to most countries and territories. If you have special request or you want to add your country/region/territory in the list, please send us an email and we will try our best to accommodate.

Shipping and Handling Fees

Shipping charges will be calculated based on value of your order and destinations. This charge will be automatically calculated at check out.